Frequently Asked Questions
Find answers to common questions about Savida by Eternex Inc
How to Delete Your Account
Steps to Request Account Deletion:
- Open the Savida app
- Navigate to Settings
- Select Security
- Tap Delete Account
- Follow the confirmation prompts
What Data is Deleted:
Deleting your account removes your profile and financial data from our active systems within 30 days and from backups within 90 days, except where we must retain information to comply with law, prevent fraud, or resolve disputes.
The following data is permanently deleted:
- Your profile information and account credentials
- Transaction history and splits
- Group memberships and shared expenses
- Savings goals and progress
- Connected bank account information
Data Retention:
Some data may be retained for legal compliance, fraud prevention, or dispute resolution as required by law. This includes records needed for tax purposes, financial reporting obligations, and regulatory compliance.
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